Last Updated: March 2026

Cryowave Solutions (hereinafter referred to as the “Company”, “we”, “us”, or “our”) respects the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, store, and share your personal information when you use our website (located at www.cryowavesolutions.co.il), purchase premium freeze-drying equipment, use our rental services, or engage our custom freeze-drying services.

1. Data Controller Information

For the purposes of applicable data protection laws, the data controller is:

• Company Name: Cryowave Solutions

• Company Registration / VAT Number (ח.פ): 324209238

• Registered Address: Mevo Hacrmim 3, Har Adar | 9083600 Israel

• Contact Email: [email protected]

• Contact Phone: +972-58-649-3124

2. Information We Collect

When you interact with our website or services, we may collect the following types of information:

• Information You Provide Directly: Full name, company/organization name (for B2B clients in the Food Industry and Life Sciences), email address, phone number, billing address, and shipping address.

• Service & Order Information: Details regarding the equipment you purchase (from our premium brands: Holland Green Science, Leosmak, and SJ), equipment rental requests, and specifics about raw materials provided for our custom weigh-based drying services.

• Payment Information: Payment method details. We do not store full credit card numbers on our servers; payments are processed securely by certified third-party PCI-DSS compliant payment gateways.

• Technical and Automated Information: IP address, browser type, time spent on the site, pages visited, and usage data collected via cookies and similar tracking technologies to enhance user experience.

3. How We Use Your Information

The information we collect is used for the following purposes:

• To process and fulfill online orders (equipment purchases, payment for custom drying services, and processing rental agreements).

• To fulfill our guaranteed 4-hour Service Level Agreement (SLA) for technical support and dispatch spare parts from our local Israel warehouse.

• To communicate with you regarding order status, shipping updates, or replacement equipment.

• To improve our website’s user experience and tailor our content to our core markets (Home Use, Food Industry, and Life Sciences).

• To send marketing materials, special offers, and professional insights (only if you have explicitly opted in; you may unsubscribe at any time).

4. Sharing Information with Third Parties

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Logistics and shipping companies (for equipment delivery), secure payment processors, and IT support services.

• Partner Manufacturers: In cases involving complex warranty claims or specific technical support, we may need to share machine details and technical fault reports directly with our global manufacturing partners (Holland Green Science, Leosmak, SJ).

• Legal Requirements: If required to do so by law, court order, or authorized governmental authority within the State of Israel.

5. Data Security and Retention

We implement strict technical and organizational security measures to protect your information against unauthorized access, loss, or alteration. Our website is secured with an SSL certificate, and all data transfers and payments are securely encrypted. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Israeli law (e.g., for tax and accounting purposes).

6. Cookies and Analytics Policy

Our website uses cookies for its ongoing operation, to improve browsing experience, collect statistical data, and tailor advertisements. We use Google Analytics to evaluate site traffic and user behavior. You can change your browser settings to block cookies, though some website functionalities may become unavailable as a result.

7. Your Privacy Rights

Depending on your jurisdiction and under Israeli privacy laws, you have the right to request access to the personal data we hold about you, ask for incorrect data to be updated, restrict processing, or request the deletion of your data (subject to legal retention obligations). To exercise these rights, please contact us at [email protected].

8. Contact Us

If you have any questions or requests regarding this Privacy Policy, or if you wish to exercise your privacy rights, please contact our Support Team at:

• Email: [email protected]

• Mailing Address: Mevo Hacrmim 3, Har Adar | 9083600 Israel