Last Updated: March 2026

Introduction

These General Conditions of Sales (“Conditions”) govern the sale of premium freeze-drying products, equipment (including from our partner brands: Holland Green Science, Leosmak, and SJ), and related services by Cryowave Solutions (Registration No. 324209238) (“we,” “us,” “our”) to you (“Customer,” “you,” “your”). By placing an order with us, whether through our website, via email, or by signed quotation, you agree to be bound by these Conditions.

1. Orders

1.1 Order Acceptance: All orders placed by the Customer are subject to acceptance by Cryowave Solutions. We reserve the right to reject any order for any reason, including but not limited to inventory constraints or limitations in specific target markets (Home Use, Food Industry, Life Sciences).

1.2 Order Confirmation: Upon acceptance, we will provide an order confirmation via email. This includes details of the products, agreed prices, and expected delivery dates.

1.3 Changes to Orders: Any changes or cancellations must be communicated in writing promptly. We cannot guarantee changes once processing or custom manufacturing has commenced.

2. Prices and Payment

2.1 Prices: All prices are quoted in Euro (€) or New Israeli Shekel (NIS), as specified in the quotation. Prices do not include VAT, duties, or shipping and handling charges unless explicitly stated.

2.2 Payment Terms: * New Customers: A down payment of 50% of the total order amount is required at the time of order placement to secure equipment. The remaining 50% is due upon delivery/installation.

• Existing/Valued Customers: Terms as specified in the official invoice (e.g., Net 30).

2.3 Late Payments: Late payments may incur interest at the rate of 5% per month. We reserve the right to suspend deliveries or void our 4-hour SLA guarantees until full payment is received.

3. Delivery and Risk of Loss

3.1 Delivery Terms: Delivery dates are estimates based on European manufacturing schedules. We use reasonable efforts to meet these dates but are not liable for delays resulting from logistics or production issues.

3.2 Risk of Loss: Risk of loss passes to the Customer upon delivery to the carrier or the Customer’s facility, per the agreed Incoterms.

3.3 Inspection: The Customer must inspect the products upon receipt and notify Cryowave Solutions of any visible physical damage or discrepancies within 3 business days. Failure to do so constitutes final acceptance of the products.

4. Warranties and Returns

4.1 Standard Warranty: We provide a two-year commercial-grade warranty on all new freeze-drying equipment, covering defects in material and workmanship from the date of delivery.

4.2 Warranty Exclusions: Does not cover wear and tear, consumables (e.g., vacuum pump oil), or damage caused by misuse, improper installation by unauthorized personnel, or unauthorized materials.

4.3 Returns & Restocking Fees: * Returns are only accepted with prior written authorization (RMA).

• Restocking Fee: Due to the specialized and technical nature of our equipment, returns of industrial/commercial systems are subject to a restocking, inspection, and recertification fee of 50% of the total order value.

• The Customer is responsible for all return shipping, handling, and insurance costs.

5. Limitation of Liability

5.1 Liability Cap: Our total liability for any claim shall not exceed the total purchase price of the specific product or service giving rise to the claim.

5.2 Exclusion of Damages: Cryowave Solutions shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, loss of production, or loss of biological/food samples.

6. Governing Law and Dispute Resolution

6.1 Governing Law: These Conditions shall be governed by the laws of the State of Israel.

6.2 Dispute Resolution: Disputes shall first be resolved through good-faith negotiation. If unresolved, they shall be submitted to the exclusive jurisdiction of the competent courts in the Tel Aviv District, Israel, or submitted to mediation/arbitration in accordance with the rules of the Israeli Institute of Commercial Arbitration.

7. Miscellaneous

7.1 Severability: If any provision is held invalid, the remaining provisions remains in full force.

7.2 Entire Agreement: These Conditions, the quotation, and the confirmation constitute the entire agreement.

7.3 Amendments: Must be made in writing and signed by both parties.

8. Contact Information

Cryowave Solutions Registration No: 324209238

Address: Mevo Hacrmim 3, Har Adar | 9083600, Israel

Website: www.cryowavesolutions.co.il

Peleg Kelly | VP Business Development

Email: [email protected]

Phone: +972-58-649-3124