Last Updated: March 2026

These Equipment Rental Terms (“Rental Terms”) govern the rental of premium freeze-drying equipment and associated accessories provided by Cryowave Solutions (Registration No. 324209238) (“Company”, “we”, “us”, or “our”) to the customer (“Renter”, “you”, or “your”). By placing a rental order, signing a rental quote, or taking possession of our equipment (including models from Holland Green Science, Leosmak, or SJ), you agree to be bound by these Rental Terms in addition to our general website Terms & Conditions.

1. Rental Period

• Commencement: The rental period begins on the day the equipment is delivered to your designated location or picked up from our facility in Israel.

• Expiration & Return: The rental period ends on the agreed-upon return date. Equipment must be returned to our facility or made available for our freight pickup by 17:00 (IST) on the final day of the rental period.

• Extensions: Requests for extensions must be submitted in writing at least 48 hours before expiration. Extensions are subject to availability and additional billing.

• Late Returns: Equipment not returned on time is subject to daily late fees calculated at 150% of the standard daily rental rate.

2. Fees, Security Deposit, and Payment

• Rental Fees: All fees, including estimated delivery and return freight costs, must be paid in full prior to equipment dispatch.

• Security Deposit: A refundable security deposit of 15% of the equipment’s retail value is required before the rental period begins. This deposit covers potential damages or missing parts.

• Refund of Deposit: The deposit will be refunded to your original payment method within 14 business days after the equipment has been returned, inspected, and verified to be in its original working condition.

3. Delivery, Setup, and Transportation

• Delivery: We arrange delivery via specialized freight. The Renter is responsible for ensuring the facility meets electrical requirements and has offloading capabilities (e.g., loading dock or forklift).

• Return Transport: Unless otherwise agreed, the Renter is responsible for securely crating and repackaging the equipment in its original packaging. The Renter bears the risk of loss or damage during return transit if packaging guidelines are not followed.

4. Equipment Operation and Care

During the rental period, the equipment is entirely under your care, custody, and control.

• Authorized Use: Must be operated by trained personnel only, strictly following the manufacturer’s manuals.

• Prohibited Materials: You may not process hazardous, toxic, highly corrosive, or illegal materials. Damage caused by prohibited materials results in immediate forfeiture of the security deposit and billing for full replacement.

• Routine Maintenance: For rentals exceeding 30 days, the Renter is responsible for basic maintenance (e.g., vacuum pump oil changes and cleaning condenser coils).

5. Damage, Loss, and Insurance

• Liability: You are fully responsible for any damage, loss, theft, or destruction of the equipment while in your possession or in return transit.

• Insurance: For industrial machines (e.g., Leosmak commercial series), we may require a Certificate of Insurance (COI) naming Cryowave Solutions as a “Loss Payee.”

• Equipment Condition: Equipment must be returned thoroughly defrosted and in a clean condition.

6. Maintenance and Support During Rental

• Mechanical Failure: If the equipment malfunctions due to mechanical failure (not caused by user error), our SLA applies: 4-hour remote response and 48-hour on-site assistance or replacement.

• Billing Pause: The rental fee will be paused for days the machine is inoperable strictly due to mechanical failure on our end.

7. Cancellation Policy

• Reservations canceled more than 7 days prior to the start date will receive a full refund.

• Reservations canceled within 7 days of the start date are subject to a cancellation fee of 25% of the total rental cost.

• No refunds are issued for early returns unless pre-approved by Cryowave Solutions.

8. Contact and Support

For extensions, emergency support, or rental inquiries:

• Rental/Support Email: [email protected]

• Support Phone: +972-58-649-3124

• Mailing Address: Mevo Hacrmim 3, Har Adar | 9083600, Israel